I've learned over the years that asking questions of my doctor's office staff is imperative to staying in the loop, and to ensuring that records and follow-ups are handled accurately and expeditiously. But medical office staff is overworked, underpaid, and under-appreciated—and a little bit of honey goes a long way: "Good morning, Beth. How are you doing today?" That should be a standard way to start asking questions of anyone. Even though having my records handled efficiently is my right, empathy mixed with assertiveness is critical. "Beth, I can appreciate how busy it must be in your office today, but it's imperative that my records be faxed to my neurologist before 5:00." On the other hand, believing that overworked, underpaid, and under-appreciated "Beth" will comply with that firm request is another dangerous assumption—that's because it's my responsibility to make sure that "Beth" has followed through. So, I call to be sure that not only has "Beth" done her job by faxing my records, but also that the neurologist's office has indeed received the said fax.
I've learned over the years that asking questions of my doctor is my right, especially if I think something has been overlooked. The best doctors are human; the best doctors make mistakes; the best doctors don't know everything; the best doctors will take the time to listen to my questions—if he or she doesn't have the answer, it's in my best interest to make sure that doctor finds a more experienced and informed colleague to help. There is no room for egos when it comes to the well being of my body!
